Polar Help Desk is a free web based help desk software for small and medium businesses. Polar Help Desk has been used by over seven hundred organization around the globe. Polar Help Desk has a free maintenance plan. The maintenance plan allows you to have free upgrades to features such as new features, new functionality, upgrades and enhancements, new notifications, fix bug issues within one week and special offers for new products.
Here are some of the features of Free Polar Help Desk Software:
- Polar Help Desk is a free web based help desk software with no trial period or expiration date
- There is no registration required to download the Polar Help Desk
- Polar Help Desk software offers one named license for free
- Polar Help Desk software includes a free maintenance plan
- Polar Help Desk software does not restrict the functionality of the help desk
- There is only one technician can operate the help desk
- It can be used for commercial purposes
- You may redistribute the software on an external media like CD and DVD for sharing purposes but not for commercial purposes.
- You can configure the default language for any business unit and user
- You can create a new incident through the easy web interface
- Staffs can log in to call as new incident
- You can setup the incoming email messages as new incident
- Track the incidents through the admin panel.
- Once a ticket is updates, an email notification will be sent to the group
- The administrator of the helpdesk can track the incident history and preview the changes
- The administrator of the helpdesk can assign a ticket to one staff or a group of staffs
- Users can determine the priority of their tickets including planning, low, medium, igh and critical
- You can assign the task to the staffs by specifying the work order title, status, and priority. You can track the time and history of the updates made by the staffs
- The knowledge base allows you to add help documentation for your customers
Polar Help Desk is a feature rich help desk with an easy interface to allows your staffs to provide good online customer services.