Hesk Help Desk is a free help desk software. Hesk Help Desk works using Free MySQL database. It is easy to be installed on your website and supports a ticket based system.
Hesk Help Desk allows customers to submit a help ticket whenever they need assistance at anytime. It has a user friendly interface. It increases the customer service quality tremendously by letting the staffs manage all the requests from the customers more efficiently. If you want to use a free help desk software for your customer, Hesk is a good choice. If you want a free web based meeting room system, try MRBS.
Here are some Features of this Free Help Desk Software:
- Add multiple categories
- Users have the ability to attach files
- The rich feature knowledge base allows you to include the FAQs and documentations
- Customize the fields in the submit a ticket form
- Automatically detect for spam when submitting ticket
- The search features allows you to easily find a ticket by using specific criteria
- Users can rate the performance of the customer service staffs
- Users can rate the documentations in the knowledgebase
- An email notification will be automatically dispatched to the recipient once a new ticket is created or when the ticket is updated
- Automatically close the ticket after a specified number of days
- User friendly interface
- Supports multiple languages
Hesk is a really great free help desk software. Hesk works on any server that has a PHP and MySQL installation. I really like the fact that it is full featured, and includes features like attachable files, knowledge base, and FAQs. Love it!