Hesk: Free Help Desk Software with Ticket System

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Hesk Help Desk is a free help desk software. Hesk Help Desk works using Free MySQL database. It is easy to be installed on your website and supports a ticket based system.


Hesk Help Desk allows customers to submit a help ticket whenever they need assistance at anytime. It has a user friendly interface. It increases the customer service quality tremendously by letting the staffs manage all the requests from the customers more efficiently. If you want to use a free help desk software for your customer, Hesk is a good choice. If you want a free web based meeting room system, try MRBS.

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Here are some Features of this Free Help Desk Software:

  • Add multiple categories
  • Users have the ability to attach files
  • The rich feature knowledge base allows you to include the FAQs and documentations
  • Customize the fields in the submit a ticket form
  • Automatically detect for spam when submitting ticket
  • The search features allows you to easily find a ticket by using specific criteria
  • Users can rate the performance of the customer service staffs
  • Users can rate the documentations in the knowledgebase
  • An email notification will be automatically dispatched to the recipient once a new ticket is created or when the ticket is updated
  • Automatically close the ticket after a specified number of days
  • User friendly interface
  • Supports multiple languages

Hesk is a really great free help desk software. Hesk works on any server that has a PHP and MySQL installation. I really like the fact that it is full featured, and includes features like attachable files, knowledge base, and FAQs. Love it!

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Free/Paid: Free