SysAid: Free Help Desk Software

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SysAid is a free web based IT help desk and asset management software. SysAid let customers submit help tickets so that companies can manage the customer supports effectively. The staffs will be able to respond to ticket requests, control the inventory of the organization and manage the projects.

Other free help desk software that you can also check out: Polar Help Desk, Trellis Desk, and Hesk.


Here are some of the features of this Free Help Desk Software:

  • Sysaid help desk software allows you to export tickets as CSV (excel)
  • You can create filter for the tickets by specifying the statement And and Or and Element type such as Account, Close Time, Escalation, Due Date and etc.
  • You can print out the reports on the help desk stats
  • Users can create a Gantt Chart by Due Date
  • You can customize the visible columns that appear in the front admin panel such as Alert, Service Request, Category and etc.
  • The selected records of the help desk can be printed out
  • Users can submit the ticket through easy to fill in online forms
  • The search feature allows staffs to easily find the ticket
  • Communicate with users through a variety of methods including email, SMS, and IM
  • Users can escalate the ticket to higher priority
  • An email notification is sent to the user once the ticket is created and whenever the ticket is updated
  • SysAid is a free web based IT help desk allows you to look after the company inventory
  • SysAid is a free web based IT help desk supports several languages including English, French, German, Spanish, Italian and Hebrew
  • SysAid is a free web based IT help desk offers free supports and upgrade for 6 months
  • SysAid is a free web based IT help desk allows you to expand all and collapse all the knowledgebase items
  • The administrator can edit the item in the knowledgebase including category, title, question, answer, add to administrators’ knowledge base, add to end users’ self service, and add to administrators knowledgebase and end users.
  • The administrator can export and import knowledgebase item to forum

SysAid offers you the necessary tool to control user data, ticket submission history, organization inventory through the user friendly interface.

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Works With: Windows, Linux
Free/Paid: Free