SmarterTrack is a free help desk software, and free customer service software. This is a multi channel communication portal which is designed to give the users with a great customer support.
SmarterTrack has a free version of help desk software which consists of all the functions required in customer support like data mining, cost analysis, live chat support and email support etc in a single software. It has a very simple interface which is very easy to use. This free help desk software SmarterTrack also consists of a knowledge base so you are assisted at each and every step by this software by using this knowledge base.
SmarterTrack is a very powerful free help desk software with great level of customer support. This free help desk software can really make a booming sale in your business as your your organization will be be able to quickly respond to your clients by the usage of build in tools like knowledge base to give a better level of customer support thereby enhancing the sales.
Using this advanced ticketing system(email support), good knowledge base has made SmarterTrack one of the best windows based helpdesk software. But to tell you this software is free for only one agent i.e. only one help desk agent can use the free version of this software. This makes it a good help desk software for small businesses. Paid version has a capability of supporting multiple users at a time. Or you can use one of these: Web Help Desk, Polar Help Desk, Trellis Desk, and Hesk.
This free help desk software also consists of a live chat option. Clicking on the live chat will take you to the company representative of SmarterTrack and they can assist you with any problem you are facing online.
WOW this software has so many features to give a better customer service. This ticketing system is so effective that carries all your conversation in form of ticket which is a unique number and all the conversation related to this ticket is followed on the ticket which is generated first. So you will never miss any important query you want to ask to customer support agent with the help of these unique tickets.
SmarterTrack is a complete solution for any organization to provide excellent quality customer service, so give it a try!