osTicket is considered as one of the best open source support ticket system available online. Its popularity is increasing day-by-day for its easy-to-use interface. Inquiries created via phone, web-based forms and email are automatically integrated by this free support ticket system. If you are looking for a simple and easy-to-use free support helpdesk, you can try osTicket. There are many other services available but you will find osTicket very easy to configure and use.
osTicket comes with almost all the features you expect to see in your free customer support system. While most of the customer support system are expensive and complex, this free customer support software is simple, reliable, lightweight and most of all, it’s a free support ticket software.
osTicket’s intention is to improve your customer support system by providing the staff their required tools. Once your staff has the tools, they will be able to deliver effective and measurable support in a very short time.
This open source support ticket software comes with a web-based installer to make your work easier. The installer contains a step-by-step guide but it will be easier for you to install osTicket if you have idea about using MySQL, Webservers and PHP. Before installing osTicket, make sure that MySQL 4.1 or above, and PHP 4.3 or above are installed in your web server. A MySQL database with valid username and password will help you to make the installation process easier.
You can also check out other support ticket software like Zoho Support, Trellis Desk and Hesk.
Features of osTicket free support ticket software:
- Web and Email Support: Your staff will be able to create tickets via phone, email and online forms. The mapping process and configuration is also easier so using osTicket is very easy.
- Auto Response and Canned Replies: Whenever a new ticket is opened or a new message is receive, the user will get an auto response. It can be customized. If the user is asking a frequently asked question, you can set an answer for it and he will get the answer automatically.
- Internal Notes, Alerts and Notices: You can add internal notes to tickets if you want to and the staff will get the note when checking the ticket. You can also send alerts and notices to your staff and clients to keep them up to date.
- Role Based Access: You can control the access limit of a staff on departments and groups. No signup required. Users will be able to use the service without any registration or user account. They only need email address or ticket id for login.
Start using osTicket free customer support software, and get rid of your legacy complex customer support system.