Comm100 Live Chat is a free alternative to LivePerson Live Chat. Comm100 Live Chat is completely free, and hosted by Comm100. You do not need to download or install anything to use Comm100 Live Chat in your website. Comm100 Live Chat offers all the features of commercial chat software, but is completely free.
I am not talking about normal Instant Messaging. I mean the chat option that is present on website when you want some support. Clicking on that chat button pops up a chat window, with operator on other side assisting with your support need.
LivePerson is one of the most popular website chat service. Whenever you click on a chat support button, most probably it would be powered by LivePerson. That is because it is extremely powerful and feature rich. On the other hand, it is quite pricey too. It might be difficult for small sized businesses to afford this.
So, here is a good free alternative to LivePerson: Comm100 Live Chat. Let me reiterate: Comm100 Live Chat is absolutely free. You don’t have to pay anything to use this on your website. The best part is that it is completely hosted by Comm100, on their servers. So, you don’t have to pay anything for hosting too.
To use Comm100 Live Chat on your website, you just need to create a free account with Comm100. Then, they will give you some code that you can add to your website. That’s it – you have your own chat network to support your customers!
Despite being free, Comm100 Live Chat is full of features. In fact, it has all the features that I could think of from such a chat service. Still hard for me to believe that Comm100 Live Chat is completely free.
Here is a list of the features that Comm100 Live Chat provides:
Very Easy to Setup: Comm100 Live Chat has made it extremely easy to setup live chat on your website. As I mentioned above, it is as simple as adding a few lines of code on your website. As everything is hosted with Comm100, you do not need to worry about maintaining servers, install software etc. This cannot get easier than that.
No Special Software Required: It is very easy to use Comm100 Live Chat. For a visitor, they can use Comm100 Live Chat from any browser. For an operator, he/she just needs a browser with Flash player installed. No other specific software to install.
Fully Customizable Live Chat: Comm100 Live Chat is fully customizable. You can brand the chat window as you want. Even the chat button can be modified as per your needs. This will make Comm100 Live Chat fit with the look and feel of your website.
Supports Voice Chat too: Comm100 Live Chat supports voice chat too, apart from text chat. For this, visitors will need to have Flash player installed, which most of people do already. At any time, visitor can switch from text chat to voice chat. You can choose whether you want voice chat enabled or not.
Push Chat Invitation to Visitors: Whenever visitors are browsing a section of your website, you can send an automatic chat invitation to them. This comes really helpful in increasing your sales, as more visitors can be converted to customers.
Monitor your Website’s Visitors: Comm100 Live Chat lets you monitor visitors of your website in real time. You can monitor their navigation path, and choose to send them chat invitation accordingly. For example, if you see that a visitor has been on Order page for quite some time, but not proceeding further, you can push a chat invitation to proactively address any doubts or questions he/she might have.
Canned Messages: Comm100 Live Chat lets you store your frequently used chat responses, so that you can quickly pick them whenever required. This greatly reduces time spent in typing such messages, and more importantly, provide consistency among operators.
Offline Messages: Comm100 Live Chat also lets you receive offline messages, so that you can respond to visitors when you come online.
Use Same Team of Operators across multiple websites: Sometimes a business might be running multiple websites, but might have a common sales and support team. Comm100 Live Chat supports that too. You can have custom chat window for each of your website, but still use same team of operators to respond to chats. This is quite an amazing feature.
Comm100 Live Chat is completely free, and is the best free alternative to LivePerson Live Chat. If you have a small or medium business, and looking for a free live chat solution, Comm100 Live Chat is the best choice.