LiveZilla is a free live chat support software that is a free alternative to LivePerson Live Chat. LiveZilla is a completely free live chat support software that you can host on your own server.
Recently we reviewed Comm100 Live Chat, that is another free alternative to LiverPerson Live Chat. Main difference between LiveZilla and Comm100 is that Comm100 is completely hosted on Comm100’s servers, while you have to host LiveZilla on your own server. Apart from that, LiveZilla is open source, so you can tweak it as per your needs.
LiveZilla comes with a big advantage that you can host it completely on your own server. This ensures that you do not have to be dependent on any 3rd party for supporting your chat software. However, it also means that it will increase the maintenance at your end, as you will have to take care of everything.
LiveZilla comes with lot of features that make is useful for all sort of small and large websites:
Fully Functional Chat Support Software: LiveZilla provides fully functional chat support software. Your visitors don’t need to install anything to use this software, they can initiate the chat from their browser. You can also push the chat invitation to them to proactively start chat. Chat software also supports canned messages that you can quickly use.
LiveZilla Desktop Client for Chat Operators: Chat operators can install a LiveZilla Desktop client that runs in system tray, and notifies you whenever a new chat invite comes.
Video Chat Supported: LiveZilla also supports video chat. This is done using your visitor’s webcam. This provides a more personalized chat connection.
Customize Chat as per your needs: LiveZilla lets you customize the chat as per your needs. You can customize and brand the chat window to resemble look and feel of your website.
File Transfers in Chat: LiveZilla provides bi-directional file transfers. So, you can transfer files to your visitors during chat support.
LiveZilla is a fully functional free chat support software, and is extremely easy to setup and use. It is completely free for all type of uses: commercial or not. So, if you want a free chat support software, LiveZilla is a good choice.