Conversocial.com, a tool used for social media management, can help anyone manage and follow transactions from any social media sites like Twitter, Facebook, Tumbler, etc. Twitter and Facebook, among other social network sites, are currently the most widely preferred social networks used by customers to get and stay connected with you. A manual update on the sites would work only in small volumes; dealing updates in bulk from different sites, on the other hand, can be very tedious without using a tool; that is the part where Conversocial aids you. It can help you deal with bulks and bulks of requests and/or responses from both Facebook and twitter. This will not only make things manageable, it can also help you build a strong connection between you and your customers.
Features of this Social Media Management Tool:
Below are the social media management features of Conversocial:
Connect with customers
Processing is made easy using this social media tool since bulk actions can be done using shortcuts allowing you to process an average of 1000 messages in just one hour. You don’t have to worry about any conversation with a customer, you can’t really remember all of those anyway but it is something you do not have to worry since Conversocial comes with a conversation history.
It does not end there. In just one click, you can publish posts and update on any targeted location. This social media tool also comes with engagement analytics allowing you monitor the success of your updates across different channels, post, and at different times of the day. And lastly, it has sentiment tracking which means that you can manually track a customer’s sentiment allowing you to track satisfaction and understand the success of your customer service.
Collaborate across your team
Conversocial gives social media management a good name. For group collaboration it comes with a shared inbox. It gives everyone a clear view of an issue that has been dealt with. It can also allow you to assign tweets and comments to teammates to shoot up brand sensitive comments. This is to ensure the right person responds.
Complete transparency is not a problem in Conversocial as it provides everyone a complete view of every activity ensuring that everything is kept. You can also make notes with colleagues using internal notes. This note system allows both managers and agents to work smoothly on social communication.
Control your processes
Processing is a challenge to any social media tool in the market. It allows you to establish team roles this means that you are able to manage your team and it members to retain control to your social media accounts with manager and agent roles.
For enterprises, custom roles can come in handy. You get to decide who has access to different functions using a complete custom permissions system.
This social media tool comes with an audit tool so you are assured that every transaction is logged by Conversocial.
Every interaction on your social media networks is stored on conversocial’s searchable historic archives and not only that it also has data exporting allowing you to download reports easily keeping track of your customer’s sentiment, your responses, and how well you responded.
How to use Conversocial:
It only takes an account to make use of these features. Now if you have a single social manager use the starter account which does not cost you anything because it is FREE. So click on the “SIGN UP & PRICING” on the navigation tab and fill up the form with the necessary details. It’s that easy and start getting the feel of social media management the comforting way.
Conversocial indeed gives social media management not just a good name but a great name. This is a one of a kind social media management tool that does cater the needs of every social media enthusiast. This is the best way to get connected and stay updated with your customers.