Happyfox is an online application which acts as a platform for customer support and ticket management. It’s very easy and simple to access. This online application performs ticket level, customer support and help desk actions while replying through email.
You may create unlimited tickets and contacts. Email integration is also attached with Happyfox. Knowledge base serves as an online reference medium which acts as a self-service desk. You may also generate unlimited reports. You may also assign tasks to your staff members. Administrator can access the complete data and information but the same can be restricted for all staff members. In addition, you can choose priority name for your tickets like low, normal, high, and critical. You may also add new priorities to it.
Administrator can customize the ticket requests as new, closed, open, on hold, solved and closed. You may also configure new statuses to it.
Key Features Of this Customer Support And Ticket Management app:
- Supports ticket management and customer support.
- Manage and create unlimited reports.
- Add on unlimited contact to your Happyfox account.
- You may also check ticket overview, ticket inflow, ticket by status, ticket by priority.
- Knowledge base supports as a help desk.
- Service request print outs can be taken.
- Personalized dashboard.
- Customized notification on every ticket raised.
- Tagging and escalations.
- Supports role management.
- Supports multiple languages.
How To Access Happyfox:
- To create an account with Happyfox, you have to sign up with your complete details.
- There are suitable plans available for different users.
- Happyfox has both free and paid version but paid version also contains trial period for 30 days.
- Free version is only available for 2 customer support agents.
- You can choose different plans for large team members.
- Happyfox integrates with your email account, a confirmation email would be sent to you.
- Then you have to insert your user name and password to run Happyfox.
Happyfox works as a helpdesk. It provides assistance in customer support and ticket management. It’s basic purpose serves for organizations and service desks. It has an integrated email support. You may easily assign task to your subordinates. It’s easy to use and handle, try it out.