Zoho CRM – Free Online CRM for Small Business

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Zoho CRM is another free business management suite that enables you to carry out a plethora of useful business tasks within one simple piece of free software. It is ideal for those who wish to make managing their business easier and centered around one program as opposed to using a series of programs that each cater for a small aspect of the company.

Another free business management suite that we reviewed earlier is: EBI Neutrino CRM.

A screenshot of Zoho CRM.

Customer Relationship Management

Customer relationship management is heavily emphasized by this software with a series of dedicated plug-ins to enhance this process and detailed analytics to show you at a glance how your customer relations are progressing. This is an invaluable tool for anyone who wants to pay attention to this specific portion of their business and Zoho CRM does it very well indeed. If you need free accounting suites for your business, you can use NolaPro, OutRight, and GNUCash.

Sales & Marketing

Both sales and marketing analysis can be automated using this free business management software. The marketing aspect allows you to keep track of all of your current marketing campaigns and allows you to see which of these is working and drawing customers in to your company.

The sales segment of the software allows you to monitor several aspects of the business from the accounts to the sales leads. You can also manage your list of contacts which includes the customers that you can keep track of effectively. These are important features as they enable a company boss to be sure that they have a full idea of how their sales process is going.

Here are some of the features of Zoho CRM:

  • Sales force automation.
  • Marketing automation.
  • Customer support and service.
  • Inventory management.
  • CRM analytics.
  • Workflow management.
  • Role-based security.
  • Developer API.
  • CRM with email.
  • CRM plug-ins.

In conclusion, Zoho CRM does stand up well amongst the other free business management suites out there and has a reasonable crop of features as well as a stylistically strong interface, making it a very solid choice.

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Free/Paid: Free